Patient Support
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Patient Support

Culturally Appropriate Patient Support Services

Image of patients being provided CAPSS's services

Our CAPSS program provides direct services to Korean, Vietnamese and South Asian patients in need of assistance during various stages of the disease. Our trained care managers offer culturally sensitive healthcare guidance and support under the supervision of a licensed clinical social worker. We know what the families go through and want to make sure that they do not feel isolated because of their ethnicity, language, or cultural differences.

We offer:

  • Interpretation
  • Translated materials
  • Navigation assistance of the healthcare system
  • Appointment planning
  • Counseling from bilingual psychotherapists
  • Referrals for financial resources

All services are free of charge. For more information please contact A3M at (888) 236-4673.

Translated Patient Materials

The Bridge

We understand the importance for materials to be available in languages. Clearly, communication between the patients and the doctors is essential, crucial and needs to be effective so patients feel understood and supported. To communicate successfully, it is important that you know information about your disease and treatment. The Bridge will help you prepare for your doctor’s appointments, hospital stay or even other situations when it is necessary for you to convey your thoughts and or ask questions. A3M has created this pocket guide with you in mind. It offers information in Chinese, Korean, Vietnamese and English. Please place your order for this free material by filling out the short form or call us at: (888) 236 4673

Translated Information Online

Resources for patients are available online in Chinese, Korean, and Vietnamese. Select your language preference below.

 
Anne

Anne registered in May of 2001. Five years later she received a call from the donor center informing her that she was a match. She said, “ It was really nice to know that I could possibly be able to help someone who is trying to survive”. Anne said as a potential donor, she answered the health history questionnaire and gave some blood to test before the actual donation. She said, “I never had any hesitation. If I had, I would not have registered in the first place. I think it is only fair to the patient, once you make that commitment to go ahead with the process if you are called”.

When people ask her about her donation she says, “It doesn’t matter. It was never about me, it was about that person who needed my help”.

Anne’s patient is doing well. She hopes to meet him some day.

 
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